NYC Transit spokeman Charles Seaton, speaking with the Daily News about the recent and numerous reductions in station agents across the five boroughs, was adamant commuters would be just as safe despite this:
"Safety isn't even a consideration. Crime is down at stations across the city. The NYPD is doing a good job of patrolling them."An agent along the A line wasn't so sure things would go so smoothly with the reduction in agents. "We're the eyes and ears of the subway," he said. "We're not police officers but we're trained to help people."